Frequently asked questions
I submitted my application online. How do I know you got it and what do I do next?
The moment you click 'submit', we’ve got it. Make sure you continue through the other pre-hire documents. If you are not sure there were additional documents, CLICK HERE to learn where to find them. The next step is an HR representative will evaluate your submission and may invite you to the next step in the hiring process. Watch your e-mail!
I forgot my password.
On the left, under the log in box, select 'Forgot Password?' link. Enter the email address you used when you applied and the system will send you an email with password reset instructions. Follow the instructions in the email to log back in.
Didn't receive an email? Please check your junk mail or spam folder.
I submitted my resume a few months ago and some of my contact information has changed. Can I update my profile?
Yes. If anything has changed since then, simply log back into your dashboard and make the changes in "Update Profile".
I would like to apply to multiple jobs. Do I need to fill out additional applications?
Yes. Applying for multiple jobs is very easy and will take very little additional time. All of the information you entered before is saved. After selecting the job/location, review the information that populates into the new application and check its accuracy. Then, select “SAVE AND CONTINUE” to advance through the application. You'll need to do this for all the pre-hire forms, but since all of the information is already saved, this step takes moments to complete. If you have applied for a position that required an assessment, this will not need to be retaken.
May I simply come in and submit my resume?
No. If you stop by, we'll have a computer set up for you to enter your application and to go through the various steps in our process.
May I have someone else complete my application?
If you need someone's help to complete the application, that's up to you. But bear in mind that when you digitally sign the application, you are swearing that the information was provided by you and you have read the disclaimer. Your digital signature is as legally binding as your physical signature.
We work hard to make sure our software works as intended, but problems occasionally slip through. You can help us help you by thoroughly describing the issue you experienced.
- Include the full URL (web address) of the page with the problem
- Tell us what internet browser you are using? (Alt + H will usually bring up the menu that tells you)
- If any errors were displayed, please copy and paste the text and any numbers they contain
- Include a screen shot of the page and any error messages (The print screen button takes a snapshot of your screen. You can paste it into your email to us.)
There are some other things you can do to help us:
- See if the same thing happens when you use a different browser or computer
- See if the problem happens every time or only sometimes
Then email (email@example.com) or call us (1-866-342-4280) with the information so that we can resolve your problem.